我們希望您在 XONYRA 購物時感到安心。下單前，請仔細閱讀我們的退貨與退款政策。

We want you to feel confident when shopping with XONYRA. Please read our return and refund policy carefully before placing an order.

1. 一般退貨 / Returns

您可自商品送達之日起 30 天內申請退貨。

You may request a return within 30 days from the date your item is delivered.

符合退貨資格的商品必須：

To be eligible for a return, the item must be:

• 未拆封、未使用且未食用 / Unopened, unused, and unconsumed

• 保留原始包裝 / In its original packaging

• 處於可再次銷售的狀態 / In resellable condition

• 附有購買證明或訂單確認 / Accompanied by proof of purchase or order confirmation

基於衛生、食品安全與商品品質考量，我們無法接受已拆封、使用、食用或受損的保健商品退貨，包括已拆封的小包裝、已開封的盒裝，或送達後包裝受損的商品。

For hygiene, food safety, and product quality reasons, we are unable to accept returns for opened, used, consumed, or damaged wellness products, including opened sachets, opened boxes, or products with packaging damaged after delivery.

2. 不適用退貨的商品 / Non-Returnable Items

以下商品不符合退貨資格：

The following items are not eligible for return:

• 已開封或已食用的保健商品 / Opened or consumed wellness products

• 已開封的食品、飲品、補充品或小包裝商品 / Food, drink, supplement, or sachet products that have been opened

• 免費贈品 / Free gifts

• 樣品或試用包 / Samples or trial packs

• 清倉或最終出清商品 / Clearance or final sale items

• 因顧客處理、誤用或不當儲存而受損的商品 / Items damaged due to customer handling, misuse, or improper storage

3. 改變心意 / Change of Mind

因改變心意而申請退貨，僅限未拆封、未使用、保留原始包裝且處於可再次銷售狀態的商品，才可能獲接受。

Change-of-mind returns may only be accepted if the item is unopened, unused, in its original packaging, and in resellable condition.

商品開封或食用後，我們不接受以口味偏好、個人喜好或未達預期效果為由的退貨。

We do not accept returns based on taste preference, personal preference, or expected results after the product has been opened or consumed.

4. 損壞、瑕疵或錯寄商品 / Damaged, Defective, or Incorrect Items

請於商品送達時檢查訂單。如收到損壞、瑕疵、缺漏或錯寄商品，請儘快聯繫我們，並提供訂單編號及能清楚顯示問題的照片或影片。

Please inspect your order upon delivery. If you receive a damaged, defective, missing, or incorrect item, please contact us as soon as possible with your order number and clear photos or videos of the issue.

如因商品損壞、瑕疵或錯寄而提出的退貨申請獲批准，我們可能視情況提供補寄、更換、商店購物金或退款。

If your return request is approved due to a damaged, defective, or incorrect item, we may offer a replacement, exchange, store credit, or refund depending on the situation.

5. 退貨運送 / Return Shipping

除收到的商品為錯寄、損壞或瑕疵商品外，顧客須自行安排並支付退貨運費。

Customers are responsible for arranging and paying for return shipping unless the item received is incorrect, damaged, or defective.

我們建議使用可追蹤的運送服務。XONYRA 不負責商品在退貨運送途中遺失或損壞的情況。

We recommend using a trackable shipping service. XONYRA is not responsible for returned items that are lost or damaged during return delivery.

6. 退款 / Refunds

收到並檢查退回商品後，我們將通知您退款是否獲批准。

Once we receive and inspect the returned item, we will notify you whether the refund is approved.

如獲批准，退款將退回原付款方式。請注意，銀行或付款服務商可能需要數個工作天處理並入帳。

If approved, the refund will be processed to your original payment method. Please note that it may take several business days for your bank or payment provider to process and post the refund.

已支付的運費（如有）不予退還，除非退貨原因為商品錯寄、損壞或瑕疵。

Shipping fees, if any, are non-refundable unless the return is due to an incorrect, damaged, or defective item.

7. 取消訂單 / Order Cancellations

商品尚未完成履約處理或寄出前，可取消訂單。

Orders may be cancelled before the item is fulfilled or shipped.

商品一旦完成履約處理或寄出，訂單即無法取消。如符合資格，顧客可依本政策申請退貨。

Once an item has been fulfilled or shipped, the order can no longer be cancelled. If eligible, customers may request a return according to this policy.

8. 最終出清商品 / Final Sale Items

標示為最終出清的商品不可退貨、退款、更換或取消，但適用法律另有要求，或收到的商品為錯寄、損壞或瑕疵商品者除外。

Items marked as final sale cannot be returned, refunded, exchanged, or cancelled, except where required by applicable law or where the item received is incorrect, damaged, or defective.

9. 聯繫我們 / Contact Us

如需申請退貨、取消訂單或退款，請聯繫我們，並提供訂單編號及相關問題的詳細資料。

To request a return, cancellation, or refund, please contact us with your order number and details of the issue.

退換貨政策 / Return & Refund Policy